Terms of Service

By accessing or using the AWC SoftConnect platform, mobile applications, web interfaces, or any associated telephony services (collectively, the "Services") provided by All World Communications Group ("AWC," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not access or use the Services.

These Terms apply to all products, tools, devices, and services offered by All World Communications Group, including but not limited to:

• AWC InterLink unified communications platform
• AWC SoftConnect softphone applications (desktop, web, and mobile)
• SIP phones, IP phones, and hardware endpoints provisioned through our platform
• Call center and contact center solutions
• Voicemail, SMS, and MMS messaging services
• Voice calling (inbound and outbound) via PSTN and VoIP
• Auto-attendant, IVR, and call routing services
• CRM integrations and data synchronization tools
• Any future tools, devices, or services developed or branded under All World Communications Group

By using any of the above tools or devices, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.

3.1 Express Written Consent for SMS/MMS Messaging

By providing your telephone number(s) to All World Communications Group — through any of the methods described below — you expressly consent to receive Application-to-Person (A2P) SMS and MMS messages from us, our agents, representatives, and automated systems. This consent applies to messages related to:

• Account notifications, verification codes, and security alerts
• Service updates, maintenance notices, and system status alerts
• Appointment reminders and scheduling confirmations
• Customer support communications and follow-ups
• Billing notices and account status updates
• Promotional offers, product updates, and marketing communications (where applicable)

3.2 Methods of Consent

Your consent to receive messages may be obtained through any of the following methods. Each method constitutes express written consent as required under the Telephone Consumer Protection Act (TCPA) and A2P 10DLC campaign registration requirements:

• Verbal consent — provided during a phone call with our representative, where the call is recorded or documented for compliance purposes
• Web form — by checking a consent checkbox or providing your phone number through any online form on our website, mobile app, or client portal
• Paper form — by signing a physical document, contract, or intake form that includes messaging consent language
• Mobile QR Code — by scanning a QR code displayed on our materials, signage, or digital interfaces that directs you to a consent confirmation page
• Text message (SMS) opt-in — by sending a keyword such as "START," "JOIN," or "SUBSCRIBE" to one of our designated short codes or long codes
• Electronic signature — through DocuSign, Adobe Sign, or any comparable e-signature platform
• Account setup — by providing your phone number during registration, onboarding, or provisioning of any AWC service or device

3.3 Message Frequency and Rates

Message frequency varies depending on the services you use. You may receive multiple messages per day for account-related notifications. Standard message and data rates may apply based on your mobile carrier plan. You are responsible for any charges imposed by your carrier.

3.4 Opt-Out Instructions

You may opt out of receiving SMS/MMS messages at any time by any of the following methods:

• Reply "STOP" to any message you receive from us
• Reply "END" or "CANCEL" to any message (alternative opt-out keywords)
• Contact us at our support desk and request removal from messaging lists
• Update your notification preferences in your account settings within the AWC SoftConnect platform

Upon opting out, you will receive a confirmation message. You may opt back in at any time by replying "START" or "UNSTOP" to our messages.

3.5 HELP and Support

At any time, you may reply "HELP" or "INFO" to any message to receive support contact information. For additional assistance, contact our support team through the Help & FAQ section within the platform.

3.6 A2P 10DLC Campaign Registration

All World Communications Group registers its messaging campaigns with major U.S. mobile carriers under the A2P 10DLC framework. Our campaigns are registered and verified to ensure compliance with carrier messaging policies. We reserve the right to modify message content, frequency, and campaign use cases in accordance with carrier requirements.

3.7 Shared Liability for Messaging

If you are an administrator, tenant, or organization using AWC services to send messages to your own customers, you are responsible for:

• Obtaining proper consent from your message recipients before sending A2P messages
• Providing opt-out mechanisms in your outbound campaigns
• Registering your own A2P campaigns with carriers where applicable
• Complying with all TCPA, CTIA, and carrier messaging guidelines

All World Communications Group is not liable for messaging violations committed by tenant organizations using our platform. Tenant organizations indemnify AWC against any claims arising from their messaging campaigns.

You agree not to use the Services to:

• Send unsolicited commercial messages (spam) in violation of TCPA, CAN-SPAM, or carrier guidelines
• Use auto-dialers or robocall systems without proper consent from recipients
• Harass, threaten, or defraud any person through voice or text communications
• Interfere with or disrupt the integrity of the AWC platform, servers, or network
• Attempt to gain unauthorized access to other users' accounts, data, or systems
• Resell or sublicense the Services without written authorization from AWC
• Use the Services for any illegal purpose or in violation of any applicable law

Violations may result in immediate suspension or termination of your account and services.

You are responsible for maintaining the confidentiality of your account credentials, SIP passwords, and provisioning URLs. You agree to notify AWC immediately of any unauthorized use of your account or any security breach. AWC is not liable for losses arising from unauthorized access to your account due to failure to safeguard credentials.

Administrators are responsible for managing user access within their tenant, including inviting, suspending, or removing users, and ensuring all assigned extensions and phone numbers are used in compliance with these Terms.

While AWC strives to maintain high availability, we do not guarantee uninterrupted service. The Services may be subject to outages, maintenance windows, carrier disruptions, or force majeure events. AWC is not liable for indirect, incidental, or consequential damages arising from service interruptions.

Emergency services (E911) availability depends on your device configuration and network connectivity. AWC softphone applications should not be relied upon as the sole means of contacting emergency services.

All software, branding, interfaces, documentation, and content provided through the Services are the intellectual property of All World Communications Group. You may not copy, modify, distribute, or reverse-engineer any portion of the platform without prior written consent.

AWC reserves the right to suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, all assigned phone numbers, extensions, and stored data may be deactivated. You are responsible for any outstanding charges up to the date of termination.

To the fullest extent permitted by law, All World Communications Group and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Services.

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which All World Communications Group is registered, without regard to conflict of law principles.

AWC reserves the right to update these Terms at any time. We will notify users of significant changes through the platform or via message. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

For questions about these Terms or our messaging practices, please contact All World Communications Group through the Help & FAQ section within the AWC SoftConnect platform.