Privacy Policy

1.1 Information You Provide

We collect information you provide directly to us, including:

• Name, email address, and phone number(s) during account registration
• Business name, address, and billing information
• SIP credentials, extension numbers, and device provisioning data
• Profile images, message signatures, and branding assets you upload
• CRM integration credentials and field mapping configurations

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Call logs — phone numbers, call duration, direction, timestamps, and recording URLs
• SMS/MMS message content — message body text, media attachments, sender/recipient numbers, delivery status
• Voicemail recordings, transcripts, and associated metadata
• Device and network information — IP address, device type, browser version, operating system
• Usage analytics — feature usage patterns, login times, session duration
• Location data — approximate location derived from IP address (not GPS)

2.1 Messaging Consent and Data Collection

When you provide your phone number to All World Communications Group — whether through our AWC InterLink platform, AWC SoftConnect softphone, web forms, paper forms, QR code scans, verbal consent during calls, or text message opt-in — you consent to receive SMS and MMS messages from us. We collect and store the following messaging data:

• Message content (body text and media attachments)
• Sender and recipient phone numbers
• Message delivery status (queued, sent, delivered, failed, undelivered)
• Timestamps of all messages sent and received
• Twilio message SIDs and carrier delivery receipts

2.2 How We Use Messaging Data

We use your messaging data to:

• Deliver SMS/MMS messages as part of our A2P messaging campaigns
• Provide message history and conversation threading within the softphone interface
• Track delivery status and troubleshoot messaging failures
• Comply with carrier A2P 10DLC campaign registration and auditing requirements
• Generate usage analytics and billing records

2.3 Messaging Consent Methods

We obtain your consent to receive A2P messages through the following methods, each of which constitutes express written consent:

• Verbal consent — provided during a phone call with our representative (documented for compliance)
• Web form — checking a consent checkbox or submitting your phone number online
• Paper form — signing a physical document or contract containing consent language
• Mobile QR Code — scanning a QR code that directs to a consent confirmation
• Text message opt-in — sending "START," "JOIN," or "SUBSCRIBE" to our number
• Electronic signature — through e-signature platforms (DocuSign, Adobe Sign, etc.)
• Account registration — providing your phone number during onboarding or provisioning

2.4 Opt-Out of Messaging

You may withdraw your consent and opt out of receiving SMS/MMS messages at any time:

• Reply "STOP," "END," or "CANCEL" to any message
• Reply "HELP" or "INFO" for support contact information
• Contact us through the platform and request removal
• Update your notification preferences in account settings

After opting out, you will receive one final confirmation message. No further messages will be sent unless you opt back in by replying "START" or "UNSTOP."

2.5 Message Content Retention

SMS and MMS message content is stored in our database for the duration of your account and may be retained for a reasonable period after account closure for compliance, billing dispute resolution, and legal hold purposes. Call recordings and voicemail audio are retained according to your tenant's recording settings.

This Privacy Policy applies to all products, tools, and devices provided by All World Communications Group, including but not limited to:

• AWC InterLink — unified communications platform
• AWC SoftConnect — softphone applications (desktop, web, mobile)
• SIP phones and IP hardware endpoints provisioned through our platform
• Call center and contact center solutions
• Voicemail, SMS/MMS messaging, and voice calling services
• Auto-attendant, IVR, and call routing infrastructure
• CRM integrations and data synchronization tools
• Any future AWC-branded tools, devices, or services

Your use of any of the above constitutes acceptance of this Privacy Policy. Data collected through any AWC tool or device is subject to the terms described herein.

We do not sell your personal information. We may share your data with:

• Service providers — Twilio (telephony and messaging), cloud hosting providers, and analytics platforms that support our operations
• Mobile carriers — as required for A2P 10DLC campaign registration and message delivery
• CRM systems — when you configure integrations, data is synced to your connected CRM per your field mappings
• Legal authorities — when required by law, court order, or to protect our rights and safety
• Business transfers — in connection with a merger, acquisition, or asset sale (with notice to you)

We require all service providers to handle your data in accordance with applicable privacy laws and our data protection standards.

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Encrypted storage of SIP credentials and API keys
• Role-based access control limiting data access to authorized personnel
• Multi-tenant data isolation ensuring organizations cannot access each other's data
• Regular security audits and infrastructure monitoring

No method of transmission or storage is 100% secure. We cannot guarantee absolute security but strive to protect your data using commercially acceptable means.

Call recording is enabled by default on extensions but can be disabled by administrators. Recorded calls and voicemail audio are stored securely and may be accessed by:

• The extension owner and their supervisors (for quality assurance)
• Organization administrators within your tenant
• AI summarization services (for generating call summaries and sentiment analysis)

Where required by law, we obtain consent from call participants before recording. Check your local jurisdiction\'s recording consent laws (one-party vs. two-party consent) for compliance requirements.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data (subject to legal retention requirements)
• Opt-out — unsubscribe from marketing and promotional messages
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent — revoke messaging consent at any time (reply STOP)

To exercise these rights, contact us through the Help & FAQ section within the platform.

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us and we will promptly delete it.

Your data may be processed in countries other than your own, including the United States. By using our Services, you consent to the transfer of your data to and processing in these jurisdictions, subject to applicable data protection laws.

We use cookies and similar technologies to enhance your experience, analyze usage, and remember preferences. You can control cookies through your browser settings, but disabling them may affect functionality.

We may update this Privacy Policy from time to time. We will notify users of significant changes through the platform or via message. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

For privacy questions, data requests, or to exercise your rights, contact All World Communications Group through the Help & FAQ section within the AWC SoftConnect platform.